RETURN AND EXCHANGE

If for any reason the Customer is not satisfied with their purchase, the unworn items can be returned for size change, store credit or refund within 14 days from the date of receipt of the goods.

Resi

Return Instructions

  1. To request a return authorization, just send an email to info@fefeglamour.it indicating the order number and the reason.
  2. The courier for returning the goods will be indicated in the email sent by FEFENAPOLI.COM.
  3. The criteria for obtaining a free return are:
    - Your order must be greater than € 99.
    -For orders less than 99 € the cost of the return is 12 €
    -Valid only on PRODUCTS NOT DISCOUNTED but at full price.
    - Only the first exchange and the first return are free. The second return costs € 12 and the second exchange costs € 6.99.
    -Returns and exchanges are not free if the product costs less than € 99.
    - Valid only on products delivered in Italy.
    -It is important to remember that costs such as COD or gift wrapping are in no case refundable.
  1. We will then book a collection by express courier at the same address indicated in the order. In any case, you will receive an email that will notify you of each step.
  2. THE PRODUCT MUST ABSOLUTELY BE INSERTED IN THE SAME BOX IN WHICH IT WAS RECEIVED (IF YOU DO NOT USE A BOX OF THE SAME SIZE), otherwise we will refuse the return. On some products there is a WARRANTY SEAL. This seal must not be cut, broken, or removed, otherwise all the conditions for the RETURN cannot be applied.
  3. The return has a cost of € 12 which will be deducted from the refund amount but if the customer wants to return the product with his own courier, the full amount paid will be refunded. Once the product is received we will issue the refund using the same payment method as the purchase, in case of cash on delivery the refund can only be made by bank transfer.
  4. In all other countries, the costs vary as follows:
    - EUROPE EU € 15.00
    - EUROPE EXTRA EU € 15.00
    - NORTH AMERICA USA, Canada € 25.00
    - OTHER COUNTRIES Other countries not listed € 25.00
  5. 3 types of compensation are available: Item change - It is possible to change only the defect of the same item, if available. Store Credit - As soon as the return is received and processed, a code of the total value of the returned items will be sent to the customer, to be used for subsequent purchases. The Store Credit:
    - Can be used only once within 3 months from the time of return
    - cannot be combined with other Store Credit
    - must be used entirely in an order of equal or greater value
  6. Refund - The refund will be made as soon as the return arrives at the FEFENAPOLI.COM warehouses and the items will be checked. For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking system of the credit card used. For orders paid with Paypal or by bank transfer, the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded.
  7. The return shipment must take place within 14 days of receiving the order.

Return Instructions

  1. To request authorization for the change, just send an email to info@fefeglamour.it indicating the order number and the reason.
  2. The courier for returning the goods will be indicated in the email sent by FEFENAPOLI.COM
  3. The criteria for obtaining the free exchange are:
    - Your order must be greater than € 99.
    - For orders of less than € 99 the cost of the change is € 6.99
    - Valid only on PRODUCTS NOT DISCOUNTED but at full price.
    - Only the first change is free. The second change costs € 6.99.
    - Returns and exchanges are not free if the product costs less than € 99.
    - Valid only on products delivered in Italy.
    - It is important to remember that costs such as COD or gift packages are in no case refundable.
  4. We will then book a collection by express courier at the same address indicated in the order. In any case, you will receive an email that will notify you of each step.
  5. THE PRODUCT MUST ABSOLUTELY BE INSERTED IN THE SAME BOX IN WHICH IT WAS RECEIVED (IF YOU DO NOT USE A BOX OF THE SAME SIZE), otherwise we will refuse the return. On some products there is a WARRANTY SEAL. This seal must not be cut, broken, or removed, otherwise all the conditions for the CHANGE cannot be applied.
  6. In all other countries, the costs vary as follows:
    - EUROPE EU € 15.00
    - EUROPE EXTRA EU € 15.00
    - NORTH AMERICA USA, Canada € 25.00
    - OTHER COUNTRIES Other countries not listed € 25.00

Shipping

for all purchases on fefenapoli.com the return is free and the following shipping rules are applied:

Italy

  • free shipping for purchases over € 99 ITALY
  • standard shipping at a cost of € 6.99, € 11.99 for the islands, for all purchases under € 99

Estero

AUSTRIA 20€
BELGIUM 20€
CROATIA 20€
GIBRALTAR 20€
ICELAND 20€
LIECHENSTEIN 20€
NORWAY 20€
HOLLAND 20€
SWITZERLAND 20€
HUNGARY 20€
CANADA 20€
USA 25€
ANDORRA 25€
DANMARK 25€
FINLAND 25€
FRANCE 20€
GERMANY 20€
GREECE 25€
GROENLANDIA 25€
IRLANDA 25€
ISOLE FAROE 25€
LUSSEMBURGO 20€
PORTOGALLO 20€
PRINCIPATO DI MONACO 20€
REGNO UNITO 25€
SPAGNA 20€
SVEZIA 25€
ALGERIA 25€
ANGUILLA 25€
ANTIGUA & BARBUDA 25€
ARABIA SAUDITA 25€
ARGENTINA 25€
ARMENIA 25€
ARUBA 25€
AUSTRALIA 35€
BAHAMAS 25€
BAHRAIN 25€
BANGLADESH 25€
BARBADOS 25€
BELIZE 25€
BERMUNDA 25€
BHUTAN 25€
BOLIVIA 25€
BONAIRE, SABA, ST. EUSTATIUS 25€
BRASILE 25€
BRUNEI 25€
CAMBOGIA 25€
CILE 25€
COLOMBIA 25€
KOREA  25€
COSTA RICA 25€
CURACAO 25€
DOMINICA 25€
ECUDAOR 25€
EGITTO 25€
EL SALVADOR 25€
EMIRATI ARABI UNITI 25€
FILIPPINE 25€
GIAMAICA 25€
GIAPPONE 25€
GIORDANIA 25€
GRENADA 25€
GUADALUPA 25€
GUATEMALA 25€
GUYANA 25€
GUYANA FRANCESE 25€
HAITI 25€
HONDURAS 25€
HONG KONG 25€
INDIA 25€
INDONESIA 25€
ISOLE CAYMAN 25€
ISOLE TURKS & CAICOS 25€
ISOLE VERGINI AMERICANE 25€
ISOLE VERGINI BRITANNICHE 25€
ISRAELE 25€
KUWAIT 25€
LAOS 25€
LIBANO 25€
MACAO 25€
MALESIA 25€
MAROCCO 25€
MARTINICA 25€
MESSICO 25€
MONTSERRAT 25€
NEPAL 25€
NICARAGUA 25€
NUOVA ZELANDA 25€
OMAN 25€
PAKISTAN 25€
PALESTINA 25€
PANAMA 25€
PARAGUAY 25€
PERU' 25€
PUERTO RICO 25€
QATAR 25€
REPUBBLICA DOMINICANA 25€
SINGAPORE 25€
SRI LANKA 25€
ST. KITTS & NEVIS 25€
ST. LUCIA 25€
ST. MARTEEN (NL) 25€
AT. MARTIN (FR) 25€
ST. VINCENT 25€
SUDAFRICA 25€
SURINAME 25€
TAILANDIA 25€
TIAWAN 25€
TANZANIA 25€
TIMOR EST 25€
TRINIDAD & TOBAGO 25€
TUNISIA 25€
URUGUAY 25€
VENEZUELA 25€
VIETNAM 25€
YEMEN 25€
ALBANIA 25€
BIELORUSSIA 25€
BOSNIA ERZEGOVINA 25€
BULGARIA 25€
CIPRO 25€
ESTONIA 25€
LETTONIA 25€
LITUANIA 25€
MACEDONIA 25€
MALTA 25€
MOLDAVIA 25€
MONTENEGRO 25€
POLONIA 25€
REP. CECA 25€
REP. SLOVACCHIA 25€
ROMANIA 25€
SERBIA 25€
SLOVENIA 25€
TURCHIA 25€
UKRAINE 25€
AFGHANISTAN 25€
ANGOLA 25€
AZERBAIGIAN 25€
BENIN 25€
BOTSWANA 25€
BURKINA FASO 25€
BURUNDI 25€
CAMERUN 25€
CAPO VERDE 25€
CIAD 25€
CINA 25€
CONGO 25€
COSTA D'AVORIO 25€
ERITREA 25€
ETIOPIA 25€
GABON 25€
GAMBIA 25€
GEORGIA 25€
GHANA 25€
GIBUTI 25€
GUAM 25€
GUINEA 25€
IRAQ 25€
ISOLA REUNION 25€
ISOLE COOK 25€
ISOLE FIJI 25€
ISOLE MARSHALL 25€
ISOLE SAMOA 25€
KAZAKISTAN 25€
KENYA 25€
KIRGHIZISTAN 25€
LESOTHO 25€
LIBERIA 25€
MADAGASCAR 25€
MALAWI 25€
MALDIVE 25€
MALI 25€
MAURITANIA 25€
MAURITIUS 25€
MICRONESIA 25€
MONGOLIA 25€
MOZAMBICO 25€
NAMIBIA 25€
NIGER 25€
NIGERIA 25€
NUOVA CALEDONIA 25€
PALAU 25€
PAPUA NUOVA GUINEA 25€
POLINESIA FRANCESE 25€
REP. DEM. DEL CONGO 25€
RUANDA 25€
SAIPAN 25€
SAMOA 25€
SENEGAL 25€
SEICHELLES 25€
SWAZILAND 25€
TOGO 25€
TONGA 25€
UGANDA 25€
UZBEKISTAN 25€
VANUATU 25€
WALLIS & FUTUNA 25€
ZAMBIA 25€
ZIMBAWE 25€
RUSSIA 70€

TEMPI DI CONSEGNA

Italia - max 48 ore

Estero - Max 7 giorni

Gli ordini sono spediti da FEFĒ GLAMOUR dal Lunedì al Venerdì con orario 9:00-15:30. Gli ordini effettuati durante il fine settimana saranno processati a partire dal Lunedì mattina successivo.

FEFENAPOLI.COM spedisce in tutto il mondo tramite il corriere FEDEX.
Tempi stimati per la consegna dalla data di spedizione:

  • USA e Canada: 3-5 giorni a seconda delle destinazioni
  • Europa: 2 giorni per le destinazioni principali / 3 - 4 giorni per le destinazioni remote
  • America del Sud: 4 - 5 giorni
  • Asia e Medio Oriente: 3 - 4 giorni
  • Australia e Oceania: 3 - 4 giorni per le destinazioni principali / 5 - 6 giorni per le destinazioni remote
  • Africa: 3 - 5 giorni

Tutti gli ordini spediti all’interno dell’Unione Europea (EU) non contengono la fattura. Tutti gli ordini spediti all’esterno dell’Unione Europea contengono la fattura e i costi doganali sono a carico del cliente e verranno calcolati dal Corriere al momento della consegna della spedizione.

FEFE’ NAPOLI non è responsabile per eventuali ritardi dovuti a operazioni e controlli doganali o a cause di forza maggiore fuori dal controllo di FEFE’ NAPOLI.