PAYMENTS

On fefeglamour.it you can purchase via the following methods: Credit Card Payments by credit card are made through the service and the secure connection guaranteed by Banca Sella or PayPal. The data of your credit card is not in any circumstances be stored in our computer systems. PayPal Through this circuit, you can make the payment in real time via your PayPal account or by credit card. More information about paypal.it. Bank transfer: Upon completion of the order is sent to the client an e-mail containing the data to make the transfer. Orders are processed upon receipt of the bank (on average 2-3 working days).

Chash on delivery: cash on delivery provides for the payment in cash of the goods at the time of receipt to hand over. This method of payment has an additional cost of € 5.

RETURNS

If for any reason the customer is not satisfied with your purchase, unused item can be returned for size exchange, store credit or refund within 14 days from the date of receipt of the goods.

Instructions for Returns

  1. To request authorization to return, please send an email to fefeglamour.it indicating the order number and motivation.
  2. The courier for the return of goods will be indicated in the email sent by FEFEGLAMOUR.IT.
    Please note: we can only offer a free return from the same country / region in which the order was delivered
  3. The return shipment carried out with the courier indicated by FEFEGLAMOUR.IT will be FREE. If the return is sent back using a different courier, all costs will be borne by the customer.
  4. There are 3 types of compensation: - Change article. It is possible to change only by default of the same item, if available. - Store Credit. As soon as the return is received and processed, a code will be sent to the customer of the total value of the returned items, to be used for successive purchases. The Store Credit:
    • can be used only once within 3 months from the time of the return
    • can not be combined with any other Store Credit
    • must be used entirely in one order of equal or greater value
  5. Refund. Refund will be made as soon as the return arrives at the warehouse FEFEGLAMOUR.IT and leaders will be verified. For orders paid with a credit card the amount refunded will be available to customers in approximately 10 days, and will still be visible on the next card statement. Timing may vary slightly depending on the banking system of the credit card used. For orders paid with Paypal or by bank transfer the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any difference in amount due to exchange rate fluctuations will not be refunded.

The return shipment must be made within 14 days from receipt of order.