Payments

On fefeglamour.it it is possible to purchase using the following methods: Credit card Payments by credit card are made through the service and secure connection guaranteed by Banca Sella or PayPal. Your card details are never stored in our IT systems. PayPal Through this circuit it is possible to pay in real time through your PayPal account or by credit card. More information on paypal.it. Bank transfer Upon completion of the order, a summary email is sent to the customer containing the data to make the transfer. Orders are processed upon receipt of the transfer (on average 2-3 working days).

Cash on delivery: Cash on delivery provides for the cash payment of the goods upon receipt upon delivery. This payment method has an additional cost of € 5.

Returns

If for any reason the customer is not satisfied with your purchase, unused item can be returned for size exchange, store credit or refund within 14 days from the date of receipt of the goods.

Instructions for Returns

  1. To request authorization to return, please send an email to info@fefeglamour.it indicating the order number and motivation.
  2. he courier for the return of goods will be indicated in the email sent by FEFENAPOLI.COM .
    Please note: we can only offer a free return from the same country / region in which the order was delivered
  3. he return shipment carried out with the courier indicated by FEFENAPOLI.COM will be FREE in Italy. If the return is sent back using a different courier, all costs will be borne by the customer.
  4. In all other countries, the costs vary as follows:
    - EUROPE EU € 10,00
    - EUROPE EXTRA EU € 10,00
    - NORTH AMERICA USA, Canada € 15,00
    - OTHER COUNTRIES Other countries not listed € 20,00
  5. There are 3 types of compensation Change article. - It is possible to change only by default of the same item, if available. Store Credit - As soon as the return is received and processed, a code will be sent to the customer of the total value of the returned items, to be used for successive purchases.
    Lo Store Credit:
    • can be used only once within 3 months from the time of the return
    • can not be combined with any other Store Credit
    • must be used entirely in one order of equal or greater value
  6. Refund - Refund will be made as soon as the return arrives at the warehouse FEFENAPOLI.COM and leaders will be verified. For orders paid with a credit card the amount refunded will be available to customers in approximately 10 days, and will still be visible on the next card statement. Timing may vary slightly depending on the banking system of the credit card used. For orders paid with Paypal or by bank transfer the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any difference in amount due to exchange rate fluctuations will not be refunded.
  7. The return shipment must be made within 14 days from receipt of order.